We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

For a return to be eligible, the item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Initiate a return by reaching out to us at [email protected] . All returns should be sent to our office address=][‘;/][‘;l., -o][polikjh-098uyt987654e3wq

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we do not accept items sent back without prior return authorization.

Feel free to contact us at [email protected] for any questions regarding the return process.

Damages and issues

Please thoroughly examine your order upon receipt, and promptly reach out to us if the item is defective, damaged, or if you have received the incorrect item. This allows us to assess the issue and take the necessary steps to rectify it.

Exceptions / non-returnable items

Certain categories of items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (like special orders or personalized items), and personal care goods (such as beauty products). Additionally, returns are not accepted for hazardous materials, flammable liquids, or gases. If you have inquiries or concerns about a specific item, please reach out to us.

Regrettably, returns are not accepted for sale items or gift cards.

Exchanges

The most efficient method to secure the item you desire is to initiate a return for the current item. Once the return is approved, proceed to make a distinct purchase for the new item.

European Union 14 day cooling off period

However, in the case of merchandise being shipped into the European Union, you possess the right to cancel or return your order within 14 days, without any need for justification. Similar to the conditions mentioned earlier, the item must be in the same condition as when received – unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Refunds

We will notify you upon receiving and examining your return, confirming the approval or disapproval of the refund. If the refund is approved, it will be automatically processed to your original payment method within 10 business days. Please be aware that your bank or credit card company may require additional time to process and post the refund.

If 15 or more business days have transpired since the approval of your return, kindly reach out to us at [email protected]